hi bajje FAQ — answers to all your questions

If your application is rejected, the hi bajje support team will let you know the reason. Common reasons include poor image quality, an expired document, or a mismatch in details. Fix the issue and send the new document through live chat. If the resubmitted document meets the requirements, the process is completed quickly.

hi bajje may request verification before your first withdrawal or after deposits above a certain amount. Account verification is also required to receive the hi bajje birthday gift reward. Completing verification in advance means you will not have to wait later.

No. The name you registered with at hi bajje must exactly match the name on your bKash, Nagad or Rocket mobile wallet. A name mismatch can hold up your withdrawal. If you registered with the wrong name, contact the support team to have it corrected.

No. Each player at hi bajje may hold only one account. Attempting to open a second account using the same name, mobile number or NID may result in both accounts being suspended and any deposited bonuses being cancelled. Read the Terms and Conditions for full details.

No. All casino and betting activities at hi bajje are strictly for persons aged 21 and above. Age is confirmed during verification, and accounts belonging to those under 21 are cancelled. Visit our Responsible Gaming page to learn more about playing responsibly.

The minimum deposit across all payment methods at hi bajje is ৳200. This applies to bKash, Nagad and Rocket equally. You can start playing slot games with just ৳200 and also apply for the Slot Joy bonus.

After making a payment from your mobile wallet, funds usually arrive in your hi bajje account within a few minutes. If your balance has still not been updated after some time, take note of your mobile wallet transaction reference number and contact live chat. Having the reference number on hand helps resolve the issue quickly.

hi bajje does not charge any additional fee on deposits from its side. However, your mobile wallet (bKash, Nagad or Rocket) may deduct a service charge according to its own policy — this depends on that wallet's terms. It is worth checking the wallet's fee information before making a deposit.

Withdrawals from hi bajje to bKash, Nagad or Rocket are generally completed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳800. If your identity is verified and the wallet name is correct, the process is completed as quickly as possible.

Yes. You can deposit and withdraw via bKash, Nagad and Rocket from the hi bajje Android and iOS app as well. The app is available through official channels. Learn more about the hi bajje App.

At hi bajje, wagering is calculated on the bonus amount, not the total balance. The wagering requirement for the welcome bonus is 25x. For example, if you deposit ৳16,200 and receive a ৳8,000 bonus, your wagering target will be ৳8,000 × 25 = ৳2,00,000. You cannot withdraw earnings from the bonus until the target is completed.

hi bajje slot games generally count at the full or highest rate towards the wagering requirement. Live casino and card games may count at a different percentage. For accurate details, read hi bajje's bonus terms and conditions or ask via live chat.

Yes. hi bajje allows you to cancel an active bonus. However, cancelling a bonus will also cancel any winnings earned from that bonus. Check your current wagering progress before cancelling, and consult live chat support if you are unsure.

Yes. The weekly hi bajje Recharge Festival bonus can be claimed once per week on any deposit. It gives 30% of the deposit amount, up to ৳6,000 bonus, with a 20x wagering requirement. Example: a ৳2,000 deposit gives a ৳600 bonus, with a wagering target of ৳600 × 20 = ৳12,000.

The hi bajje Birthday Gift reward is available once a year, but account verification must be completed to receive it. The maximum reward amount is ৳2,000 and the wagering requirement is 10x. Complete verification before your birthday, otherwise you may miss that year's reward.

Yes. The hi bajje support team provides assistance in both Bengali and English. Full Bengali-language support has been set up with Bangladeshi players in mind, so there is no language barrier to worry about.

Absolutely. The hi bajje support team is active 24 hours a day, 7 days a week — no difference at night or on holidays. Support is available even during busy periods like cricket matches or the BPL season.

For a faster resolution, have the following ready before getting in touch: your account username or registered mobile number, a brief description of the issue, and if applicable, a transaction reference number or screenshot. Providing this information upfront helps the support agent identify and resolve the problem more quickly.

If the issue is not resolved immediately through live chat, send hi bajje a detailed email. Including a full description and evidence (screenshots, transaction ID) allows the support team to investigate thoroughly and respond. More complex issues may take a little longer.

Yes. If you want to take a break from playing, you can request a temporary account suspension or self-exclusion through hi bajje support. hi bajje is aware of responsible gaming and is ready to help with the necessary steps. For more details, see the Responsible Gaming page.