For ages 21+

hi bajje's commitment to responsible gaming

Entertainment is enjoyable only when it stays within limits. hi bajje believes that building a healthy and informed gaming environment is the most important responsibility.

For ages 21 and above only Self-exclusion option 24/7 support

What we mean by responsible gaming

Before creating an account or starting to play at hi bajje, one key point must be clearly understood: all betting and casino activities here are for ages 21 and above only. Participation below this age is strictly prohibited, and hi bajje will immediately close any account upon finding evidence of this.

Responsible gaming means keeping gaming as a form of entertainment, not a source of income. Every player should have a clear budget they never exceed. Staying within that limit keeps gaming enjoyable; going beyond it is where trouble begins. hi bajje's Terms and Conditions cover these matters in detail, and every player must commit to following them.

Many people believe that placing more bets will recover their losses. This idea is wrong and dangerous in practice. Every bet is an independent event — a previous loss does not make the next bet a win. So when losses occur, the right decision is to stop and review the situation.

hi bajje believes that with the right information and tools, a player can keep their own gaming under control. This page describes those tools and avenues of support. Visit our About Us page to learn more about hi bajje's core values.

hi bajje's commitment

hi bajje gives every player the opportunity to set their own personal limits. Deposit limits, session time limits, and self-exclusion — all three tools can be activated at any time from account settings. We do not encourage any player to play excessively. On the contrary, if anyone wants help on their own or on the advice of a loved one, hi bajje's 24/7 live chat and email support is always available.

Tools to keep yourself protected

hi bajje provides several practical tools to help players stay in control of their gaming. These can be easily activated from account settings.

Deposit

Set a deposit limit

Decide in advance the maximum amount you will deposit daily, weekly, or monthly. Once the limit is reached, no further deposits will be accepted.

Time

Session time limit

Set a time limit for how long you play in one session. Once the set time passes, the account will automatically notify you or end the session.

Loss

Set a loss limit

Decide the maximum amount you are willing to lose within a set period, after which you stop playing. Gameplay will be paused automatically when the limit is reached.

Break

Cool-off period

Take a short break from playing for a few days or weeks. During this time you will not be able to log in to your account, but the account will remain active.

Exclusion

Self-exclusion

If you want a complete long-term break from gaming, activate self-exclusion. Once activated, the account cannot be reactivated before the set period ends.

Alert

Reality check reminder

A brief message will appear on screen at set intervals — a summary of how long you have been playing and how much has been wagered.

Signs of problem gaming

Certain behaviors indicate that gaming may be crossing from entertainment into a problem. If any of the following signs are noticed in yourself or someone you know, it is important to take notice immediately.

  • Feeling a strong urge to keep betting to recover lost money.
  • Feeling restless or irritable when thinking about stopping gaming.
  • Hiding gaming activity from family or friends, or lying about it.
  • Using money meant for rent, food, or other essential expenses to place bets.
  • Spending long hours gaming while neglecting work, studies, or family responsibilities.
  • Becoming irritable or feeling increased stress when unable to game.
  • Continuing to play even when sleep, eating, or social life is being affected.

Ways to get help

Acknowledging a problem and asking for help takes courage. Support is available through several channels at hi bajje and beyond. Visit our FAQ page for more answers related to responsible gaming.

hi bajje live chat and email

hi bajje's support team is available 24 hours a day, 7 days a week in Bengali and English via live chat and email. Contact us directly to activate self-exclusion, get help setting limits, or raise any concern.

Family and close ones

Talk openly with a family member or a trusted friend. They can give you emotional support in making the right decisions and dealing with the situation.

Professional counseling

Seeking help from a psychologist or professional counselor can be very effective. Mental health specialists in Bangladesh can provide useful guidance on dealing with gambling addiction.

Protecting minors

When registering at hi bajje, every user must confirm that they are 21 years of age or older. This age limit is set based on prevailing social standards in Bangladesh and responsible gaming policy. If a minor uses an account in any way and hi bajje becomes aware of it, that account will be closed immediately and any deposited funds will be processed according to the applicable rules.

If there are minor members in the household, guardians should avoid leaving devices logged in and should keep passwords secure. If needed, the parental control feature in the operating system can be used to block access to specific sites.

Under hi bajje's Privacy Policy, no personal information of any minor is collected or stored. If it is reported that a minor's information was collected by mistake, it will be deleted immediately.

21+

All betting and casino activities at hi bajje are for ages 21 and above only.

How to activate protection tools

Using protection tools at hi bajje is straightforward. The process is described step by step below.

01

Log In

Log in to your hi bajje account and click the profile icon.

02

Open settings

From the menu, go to the "Responsible Gaming" or "Account Settings" section.

03

Choose a tool

Select whichever you need — deposit limit, session timer, loss limit, or self-exclusion.

04

Save

Set the limit or duration and save. Changes may take a certain amount of time to take effect.

If you have trouble with any step or want direct assistance, contact hi bajje's 24/7 live chat or email support — the team is ready to help in Bengali.

Questions about responsible gaming

Answers to the most frequently asked questions are given below.

Yes, but your account cannot be reactivated before the set period ends. This restriction is intentional so that players cannot reverse the decision in an emotional moment. To reactivate after the period ends, contact the support team.

Lowering a deposit limit takes effect immediately. However, raising a limit has a waiting period — usually 24 to 72 hours. This is in place to reduce the chance of making hasty decisions.

Only the account holder can control these tools directly. However, if a family member contacts the support team out of concern, hi bajje can assess the situation and take the necessary steps.

Yes, the World Health Organization has recognized gaming addiction as an acknowledged mental health condition. Many people do not realize at first that they have a problem. Knowing the signs and seeking help in time makes it possible to get out of the situation. Professional counselors can provide effective support in such cases.

hi bajje confirms identity through a verification process. If someone registers with false information and this is later proven, the account will be closed and withdrawals may be blocked. Protecting the safety of minors is one of hi bajje's top priorities.

Yes. During self-exclusion, no bets can be placed and no deposits can be made, but the balance in the account will remain secure. Once the period ends, contact the support team to complete a withdrawal.

More useful information

About us

About Us

Learn who hi bajje are, our values, and our commitment to players.
Terms

Terms and Conditions

Read the terms of using hi bajje — details on gaming rules and account policies.
Privacy

Privacy Policy

Learn how your personal information is collected, stored, and kept secure.
Help

FAQ

Find answers here to common questions about deposits, withdrawals, bonuses, and accounts.