hi bajje Privacy Policy

This privacy policy applies to all services on the hi bajje platform. When you register, log in, play games, or make transactions on hi bajje — protecting your privacy at every step is our core commitment.

While reading this policy, keep in mind that it operates together with hi bajje's Terms and Conditions. Both documents together define the mutual understanding between you and hi bajje.

This policy has been prepared in accordance with applicable data protection laws in Bangladesh and internationally accepted standards. By using our platform, you acknowledge that you have read and agreed to the terms of this policy.

hi bajje collects various types of information for different purposes. This information comes mainly from two sources — information you provide directly, and information collected automatically from how you use the platform.

2.1 Information You Provide

• Full name, date of birth, and national ID number (for account verification)
• Mobile number and email address
• bKash, Nagad, or Rocket mobile wallet number (for deposits and withdrawals)
• Security question answers and password (stored in encrypted form)
• Messages and complaint details sent to support

2.2 Automatically Collected Information

• IP address, device model, and operating system information
• Browser type and version
• Session duration, page visit sequence, and click patterns
• Information collected through cookies and similar tracking technologies
• Logs of transaction time, amount, and method

2.3 Information Received from Third Parties

In some cases, for identity verification or fraud prevention purposes, we may obtain information from lawful third parties. This is done only within the limits of applicable law.

hi bajje uses your information only for specific and lawful purposes. Each purpose is clearly described below.

3.1 Account Management and Service Delivery

Your information is used to manage registration, login, deposits, withdrawals, and gaming activity. This information is essential for confirming transactions through bKash, Nagad, and Rocket and for keeping transaction history.

3.2 Identity Verification and Security

To ensure account security and prevent unauthorised access, we monitor registration information and login activity. All data transfers are secured using SSL encryption.

3.3 Customer Support

Our support team is given access to the necessary information to resolve your issues through 24/7 live chat and email. This improves service quality and allows faster resolution of your problems.

3.4 Ensuring Responsible Gaming

We analyse user gaming behaviour to identify risky patterns and provide timely assistance. In line with our Responsible Gaming policy, limits or breaks may be recommended when needed.

3.5 Fraud Prevention and Compliance

Transaction information is regularly reviewed to prevent money laundering and misuse of the platform. Date of birth and ID information must be verified to enforce the 21+ age requirement.

hi bajje does not sell your personal information or transfer it to third parties for advertising purposes. However, limited information may be shared in the following situations:

4.1 Service Providers

We use trusted third parties for specific services such as payment processing, technical operations, identity verification, and fraud prevention. These partners may use the information only for the specified purpose and under contractual confidentiality terms.

4.2 Game Providers

Evolution, Pragmatic Play Live, PG Soft, JILI, or other game providers may receive necessary information related to sessions and gameplay. Only information essential for gameplay is shared.

4.3 Legal Obligations

We may be required to share information with regulatory authorities to comply with court orders or applicable law. Only the information legally specified will be disclosed in such cases.

4.4 Business Restructuring

In the event of a merger, acquisition, or transfer of assets, user information may pass to the new entity. Users will be notified in advance in such situations.

hi bajje keeps your information secure using the highest standard of technical and organisational measures.

5.1 Technical Security Measures

• All data transfers secured through SSL/TLS encryption
• Passwords stored using hashing technology — no staff member can view passwords in plain text
• Storage in secure data centres with regular backups
• Two-factor authentication (OTP) available
• Automatic alerts for unusual login and transaction activity

5.2 Data Retention Period

All information is retained while the account is active. Even after an account is closed, certain information may be kept for a specified period for legal obligations or dispute resolution. After that period, the information is securely deleted.

5.3 Staff Access Controls

hi bajje staff can only access information necessary to carry out their own responsibilities. All access is logged and regularly audited.

Cookies are used to improve the functionality of the hi bajje platform and to make your experience easier.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: Used to remember your language, game preferences, and other settings.
• Analytics cookies: Used to understand which parts of the site are used most.

6.2 Cookie Controls

Cookies can be managed from your browser settings. However, if essential cookies are disabled, some features of the platform will not be available.

Every registered user at hi bajje has the following rights regarding their own information.

7.1 Right to Access Information

You have the right to know what information we hold about you. If you contact support, a summary of the information collected will be provided to you.

7.2 Right to Correct Information

If there is incorrect information in your account, you can request a correction. For some information, such as identity verification documents, new documents may need to be submitted to make a correction.

7.3 Right to Close Your Account

You can request to close your account at any time. However, if there are incomplete transactions or outstanding bonus conditions, the process may take some time.

7.4 Right to Opt Out of Marketing Communications

If you do not want to receive promotional SMS or emails, you can unsubscribe at any time through account settings or support. However, important account-related messages (transaction confirmations, OTPs, etc.) cannot be turned off.

hi bajje strictly prohibits use of the platform by anyone under 21 years of age. Age is verified at registration, and additional ID may be requested in suspicious cases. Information from minors is not knowingly collected, and if any such information is found, it will be deleted immediately.

If you believe a minor has opened an account on our platform, please contact support immediately.

hi bajje reserves the right to revise this privacy policy when necessary. Registered users will be notified in advance of significant changes via email or a notice on the platform. Continued use of the platform after changes are made will be considered as your agreement to the revised policy.

To learn more about our overall terms of service, visit the About hi bajje page, where our operations and values are described in detail.

If you have any questions or concerns about this privacy policy, please contact the hi bajje support team. We are ready to assist in both Bengali and English.

For general queries, you can also visit our Frequently Asked Questions (FAQ) section — many questions are already answered there.